ARC Parcel Service

Values

ARC has always worked hard to adhere to its core values as an organisation and on which its foundation is built. Our philosophy is simple and commits us to the care and growth of our customers, our staff and the environment in which we operate through integrity, quality control, innovation, environmental sustainability and corporate social responsibility programmes that build trust and confidence.

Quality Control

Our Quality Policy is to adopt a "Quality Management System" to control all business practices. We constantly review and update our control systems to ensure ‘best practice’ and continuous improvement.

Every day we visit our customers in person to receive feedback on customer service. Each month our quality processes are reviewed by the management team, with our staff and suggested areas for change or improvement are documented. We produce and publish statistics on the performance to share with our staff, stakeholders and partners.